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Leading With Operating Metaphors

I was scared and the team was concerned. I stood in front of fifty expectant and dubious faces–the newly combined sales and order processing team. Within a few months, we had to:

  • Eliminate a nasty conflict that divided the team
  • Move half the team to a combined space
  • Remove two order processing and tracking systems
  • Re-engineer the entire sales and order process
  • Double the size of the team

I knew the physics of change: to every action, there is an equal and opposite reaction. The more we tried to do the greater the resistance from the team and the organization would be. I started up my PowerPoint and hoped my unorthodox approach worked. Continue reading Leading With Operating Metaphors